Welcome to The Coeur Club. Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, sign up for our services, or interact with us online:

1. Who We Are

The Coeur Club is a boutique Pilates-inspired studio based in Lethbridge, Alberta., offering in-studio classes, 1:1 training, private events, and wellness content. Our website [thecoeurclubyql.com] serves as our digital platform to provide information, booking services, and studio updates.

2. What Information We Collect

We collect both personal and non-personal information to provide and improve our services.

• Name

• Email address

• Phone number

• Billing and payment information

• Health and fitness preferences (for class suitability)

• Emergency contact information (when registering for in-person classes or events)

• Browser type and version

• Device and operating system

• Pages visited and time spent on our website

• IP address

• Cookies and analytics data

3. How We Collect Your Information

We collect information in the following ways:

• When you fill out forms on our website (e.g., contact, newsletter signup, class bookings)

• When you register for a class or training program

• Through cookies and tracking tools (e.g., Google Analytics)

• When you communicate with us via email or social media

4. How We Use Your Information

We use your information to:

• Book and manage your classes

• Send confirmations, updates, and reminders

• Customize your experience based on preferences

• Communicate promotions, events, and studio news (if you opt in)

• Improve our website and services through analytics

• Comply with legal obligations

5. How We Protect Your Information

Your personal data is stored securely, and we take all reasonable steps to protect it from unauthorized access, alteration, or disclosure. Our website uses SSL encryption and trusted third-party tools for secure data processing (e.g., payment processors, booking software).

6. Sharing Your Information

We do not sell your personal information. We only share your information with:

• Trusted third-party service providers (e.g., payment processors, booking systems)

• Law enforcement or legal authorities if required by law

• Our business partners, only with your consent

7. Cookies and Analytics

We use cookies and analytics tools (such as Google Analytics) to understand user behaviour, improve our website, and provide a better experience. You can manage cookie preferences in your browser settings.

8. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we have about you

• Request correction of inaccurate data

• Withdraw consent to our use of your data

• Request deletion of your data (where applicable)

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of other sites. We encourage you to read their policies before submitting personal information.

10. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website, with the “Last Updated” date noted above. Significant changes will be communicated directly if applicable.

12. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact: info@thecoeurclubyql.com